Thursday, 20 March 2008

AOL (revisited)

Once more AOL/Carphone warehouse have been at it, from 22:47hrs on the 19th march 2008, the line went down and has so far (now 13:37hrs) stayed down!

Initially only for about 10 minutes, but then it went back down and with it, any chance go getting in customer services until 8am in the morning. So there was nothing to do but tidy up the desktop and head back into the other room to get back to what the vast majority of people would be doing at that time of night, watching the not so square box in the corner, with a very strong cider and snack food.

7.45am arrived. Switched on the modem, hub, router, pc. The routers light's popped on one by one, except the internet one which stubbonly flickered red or remained blank. Took the phone in hand and waited for 8am and with the last number dialled as 7:59 and 59 seconds turned over, I was amazed to actually get through within 20 seconds, a definite first.

So once more it's a network outage, she had no idea why, just that it was an outage been looked into by their technical support people. I viciously doused the thoughts of they need retraining, from reaching handset and expressed my disappointment at been an aol member for over five years to be treated so badly.

She promised it should be up and running in at least two hours time, and with the time now at 13:38hrs there is still no connection.

I believe my grounds for leaving this crumbling edifice of broadbandhell are increasing leaps and bounds.

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